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Terms & Conditions

WELCOME TO THE ONELITTLECOMPANY.COM WEBSITE TERMS & CONDITIONS FOR USE.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team by email, on enquiries@onelittlecompany.com.

These terms and conditions will apply to all orders for Products which are being delivered within the UK. If your order is for Products which are being delivered outside of the UK , please refer to our International Terms and Conditions.

ORDERS AND CONTRACT

Your order for goods is accepted and a contract is formed between One Little Company and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by One Little Company, nor at the point in time that you receive an email from One Little Company acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by One Little Company, or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Find out more about our Refund policy which is incorporated into these Conditions.

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

  • You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website
  • We may send you an order acknowledgement email as soon as you place your order, and you will receive an order confirmation email detailing the Products you have ordered. These emails do not constitute acceptance of your order
  • For items being delivered to you, when your product is shipped from our warehouse we will send you a despatch confirmation email
  • Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Change or cancel an order
  • Your credit/debit card will be charged when your order is placed.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions
  • If you are placing an order for an item that by law we are only permitted to sell to customers who are 18 years or older, then by clicking the order confirm button you are also confirming to us that you are 18 years or older. By clicking the order confirm button, you further acknowledge and consent to us taking steps to verify your age by reference to publicly-available third party sources. We reserve the right not to supply an age-restricted product where we reasonably believe that you are below the relevant minimum age.
  • Should we have taken payment prior to non-acceptance of your Order then we will refund you, but please note that it can take up to 5 days for the bank to transfer the funds to you

The contract will be concluded in English.

The details of your specific contract will not be filed by onelittlecompany.com. If you do require any information regarding orders you have placed with onelittlecompany.com, please write to us at: Customer Services, One Little Company, Hideaway, Farm Town Lane, Coleorton, Leicestershire, LE67 8FH, England

PRICING AND AVAILABILITY

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur.

  • If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
  • If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
  • Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
  • The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies

DISCOUNT CODES

We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this Website. The conditions of use relating to any discount code will be specified at the time of issue.

Discount applies to orders placed through onelittlecompany website only. May not be used in conjunction with any other discount or code. Discount code can only be used once.

COURIER DELIVERY

For England, Scotland & Wales, standard courier delivery charge to home is £1.99 per delivery for one person delivery items. One Little Company delivery to home is free on orders over £30 (excluding the standard £1.99 delivery charge). The £30 order is calculated before incentives and promotions are removed. If your order value is below £30, you will pay £1.99 delivery to home.

For full courier delivery charges, see the DELIVERY CHARGES section. Specific delivery details will be confirmed at the time you order. Standard courier delivery services are available in most areas. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, One Little Company will deliver by an alternative carrier and this may take longer. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. Delivery times cannot be guaranteed. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.

YOUR DELIVERY ADDRESS

You can have alternative delivery addresses on your One Little Company Account. Delivery to an alternate address is not available during a Sale period. We reserve the right to refuse a delivery to an alternative address. Alternative addresses will expire after 13 months if not used. Applies to residential addresses only.

SEND TO A FRIEND

service allows orders to be delivered to the account address as well as another address. The additional delivery address can be added to your Account either during checkout or by logging into ‘My Account’ and selecting the ‘Delivery Address’ option. You must sign into your Account with your password to use this feature. After the new address details have been entered we will ask you to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address). We will not take any payment from the card and the information will not be stored by us, it is simply used as a security check. Once you have completed this step you can start delivering items to an alternative address. To enable us to deliver to a different address to your ‘Account Address’ on some occasions we may require you to pay by credit card for your order when you checkout. The credit card must be registered to the Account Address.

RETURNS A DELIVERY

We hope that you are delighted with your purchase from One Little Company. If for any reason you are not completely satisfied with your purchase, please let us know within 30 days and we will be happy to provide an exchange or refund. All returned items for exchange of refund must be in their original, unused condition. Please email our team at enquiries@onelittlecompany.com Heading the email – RETURNS prior to returning an item, as there are occasions when we need to arrange the return beforehand. A detailed breakdown of the returns process which best suits you will be given.

POSTAGE COST REFUND

If a product is required to be sent back to be replaced, then we will refund the delivery cost. If the goods are unwanted as opposed to faulty, we are unable to refund the delivery cost for sending it back. Please return products to: (remember to include your original receipt as proof of purchase)

One Little Company
Hideaway
Farm Town Lane
Coleorton
Leicestershire
LE67 8FH

Cancellation

Please submit any cancellation via email to enquiries@onelittlecompany.com

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order.

Please provide contact information so that we may contact you if we have questions regarding cancelling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted, and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Contact Us

GENERAL COMPLAINTS

If you do have a complaint please write to One Little Company, Hideaway, Farm Town Lane, Coleorton, Leicestershire, LE67 8FH, England or email enquiries@onelittlecompany.com. We welcome and learns from complaints and feedback. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.

USAGE

All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.

LANGUAGE

This information is supplied in English only and we will continue to communicate in this way during your agreement with us.

LIMITATION OF LIABILITY

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses

suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

SEVERANCE

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

WAIVER

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

ENTIRE AGREEMENT

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what One Little Company and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

LAW

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Contact

For any queries regarding our service, please contact us via email or post via the Customer services essential information page.

Our company details are:

One Little Company
Registered office: 16 High Street, Saffron Walden, Essex, England, CB10 1AX
Registered in England. Company registration number: 11059308
Contact number: 07774164381
Page last updated 11 June 2018