Free delivery on all orders over £30!

Delivery & Returns

We offer Standard UK delivery 

All orders placed before 10:00am Monday to Friday we will do our best to dispatch the same day using Royal Mail Tracked 48, orders placed after will be sent the following working day.

Orders placed on Saturday and Sunday will be dispatched on the following Monday.

We offer Free Standard Postage on all orders over £30 using standard Royal Mail Tracked 48 delivery.

Express delivery (only available for UK delivery) Tracked 24
Delivered via royal mail, using Tracked 24.  Delivery next working day for orders placed before 10am (mon-fri).

Please note: Royal Mail’s policy is that they only try to deliver once, and then it is up to the recipient to collect it from their local Sorting Office.

International and European deliveries, we use Royal Mail International Tracked (please see the table below). Fully tracked on delivery and online delivery confirmation. Delivery is in approximately 5-7 working days.

*Please note Royal Mail International Tracked & Signed is limited to parcel weight of 2kg. If your package weighs more than this we will quote you with the additional charge for DPD courier delivery. If you are not happy to pay the additional amount then we will be happy to cancel your order and refund in full or amend your order to bring it below the 2kg weight and refund accordingly.

   Postage
   Availability: Normally dispatched within 1 to 5 working days
   MAINLAND UK    GET IT BY  PRICE
   Tracked 24hr    1 to 5 working days    £5.95
   Tracked 48hr    1 to 5 working days    £3.49
   Tracked Express Delivery    1 to 5 working days    £12.20
   NON-MAINLAND UK    ESTIMATED DELIVERY  PRICE
   Highlands & Islands of Scotland    2-5 working days from dispatch   £3.49
   Northern Ireland    2-5 working days from dispatch    £12.10
   Other UK Islands    2-5 working days from dispatch    £12.10
   INTERNATIONAL TRACKED/SIGNED DELIVERY    ESTIMATED DELIVERY  PRICE
   Western Europe    2-5 working days from dispatch    £12.10
   Rest of Europe    5-10 working days from dispatch    £12.10
   USA & Canada    5-10 working days from dispatch    £18.30
   Asia & Australasia    5-10 working days from dispatch    £18.30
   Rest of the World    5-14 working days from dispatch    £20.05

Please note that all shipments from the UK to destinations outside the UK may be subject to import duties and taxes which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your, our customers responsibility

RETURNS AND DELIVERY

We hope that you are delighted with your purchase from One Little Company.

If for any reason you are not completely satisfied with your purchase, please let us know within 30 days and we will be happy to provide an exchange or refund. All returned items for exchange of refund must be in their original, unused condition. Please email our team at enquiries@onelittlecompany.com Heading the email – RETURNS prior to returning an item, as there are occasions when we need to arrange the return beforehand. A detailed breakdown of the returns process which best suits you will be given.

Orders that have been returned by the courier because the orders haven’t been called for, refused or have an incorrect address, once returned to us will be refunded minus the original shipping cost.

POSTAGE COST REFUND

If a product is required to be sent back to be replaced due to it being faulty, then we will refund the delivery cost.

If the goods are unwanted as opposed to faulty, we are unable to refund the delivery cost for sending it back. Please return products to: (remember to include your original receipt as proof of purchase)

One Little Company
Hideaway
Farm Town Lane
Coleorton
Leicestershire
LE67 8FH

Cancellation

Please submit any cancellation via email to enquiries@onelittlecompany.com

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions regarding cancelling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted, and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

FAULTY & DAMAGED GOODS

Some of our favourite products are fragile – We don’t want that to put you off buying them.

We wouldn’t have them for sale if we weren’t confident in getting them delivered safely to your door. If, in the unlikely event your goods, including any glass, ceramic or mirror products are damaged in transit, we’ll replace them for you. Some larger, fragile items will be shipped by courier for added security. In the unlikely event your purchase arrives damaged, you must contact us within 48 hours of receipt. We will also require photographs of the damage before replacements can be issued for obvious reasons. Rest assured, if there’s a problem, we’ll resolve it. That’s our promise to you, the buyer.

Legal Notice

Returning any items within 30 days will be taken as cancellation of your order (or relevant part of your order). On receipt of the returned goods, OLC will give you a full refund of the amount paid for the goods. If you cancel the whole order within 14 days after the day you get the goods, and you live within the EU, we will refund the standard postage you paid with the order (if any). In other cases, we will not refund postage and packaging. You must, however, return the goods to One Little Company on cancellation in order to receive a full refund. When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Not that this policy does not apply during our sale period. Please see our website for terms and conditions applicable during sales. You do not have to let us know in advance that you are returning goods, but if you want to, you may email us.

ANY QUERIES

Please email us at enquiries@onelittlecompany.com if you have any queries about delivery or packaging. If for any reason your order does not arrive as expected please email us quoting your order number, and we will investigate as soon as possible.

ALLERGIC REACTION POLICY

We hope you have the most fantastic experiences with our products. However everyone’s skin is different and as with all skincare reactions are possible. Due to this we are not responsible for any reaction as this is down to the individual’s skin not the product itself.

Again with any form of skincare or cosmetics always do a patch test and wait 24 hours, if an allergic reaction occurs, discontinue use and seek medical advice if severe. All of the ingredients are on the product page, read them carefully to make sure you don’t have a known allergy to a specific ingredient.

France

Delivery Details

  • £12.10
  • Delivery within 2-5 working days from dispatch

Returns

You can return your order for any reason within 30 day period from receipt of your item. The item must be returned by yourself, in the original, unopened packaging. We can not be held responsible for items lost in the post, and therefore recommend sending your item by trackable mail. The full purchase cost of the product will be refunded, less any postage and packaging charges. We withhold the right to refuse any used or damaged items. Please enclose your dispatch note with the item, and contact us by email or telephone before returning the item to us. Please see How do I return an order? for full details

Italy

Delivery Details

  • £12.10
  • Delivery within 2-5 working days from dispatch

Returns

You can return your order for any reason within 30 day period from receipt of your item. The item must be returned by yourself, in the original, unopened packaging. We can not be held responsible for items lost in the post, and therefore recommend sending your item by trackable mail. The full purchase cost of the product will be refunded, less any postage and packaging charges. We withhold the right to refuse any used or damaged items. Please enclose your dispatch note with the item, and contact us by email or telephone before returning the item to us. Please see How do I return an order? for full details

Poland

Delivery Details

  • £12.10
  • Delivery within 5-10 working days from dispatch

Returns

You can return your order for any reason within 30 day period from receipt of your item. The item must be returned by yourself, in the original, unopened packaging. We can not be held responsible for items lost in the post, and therefore recommend sending your item by trackable mail. The full purchase cost of the product will be refunded, less any postage and packaging charges. We withhold the right to refuse any used or damaged items. Please enclose your dispatch note with the item, and contact us by email or telephone before returning the item to us. Please see How do I return an order? for full details

Russia

Delivery Details

  • £12.10
  • Delivery within 5-10 working days from dispatch

Returns

You can return your order for any reason within 30 day period from receipt of your item. The item must be returned by yourself, in the original, unopened packaging. We can not be held responsible for items lost in the post, and therefore recommend sending your item by trackable mail. The full purchase cost of the product will be refunded, less any postage and packaging charges. We withhold the right to refuse any used or damaged items. Please enclose your dispatch note with the item, and contact us by email or telephone before returning the item to us. Please see How do I return an order? for full details

Spain

Delivery Details

  • £12.10
  • Delivery within 5-10 working days from dispatch

Returns

You can return your order for any reason within 30 day period from receipt of your item. The item must be returned by yourself, in the original, unopened packaging. We can not be held responsible for items lost in the post, and therefore recommend sending your item by trackable mail. The full purchase cost of the product will be refunded, less any postage and packaging charges. We withhold the right to refuse any used or damaged items. Please enclose your dispatch note with the item, and contact us by email or telephone before returning the item to us. Please see How do I return an order? for full details

Switzerland

Delivery Details

  • £12.10
  • Delivery within 5-10 working days from dispatch

Returns

You can return your order for any reason within 30 day period from receipt of your item. The item must be returned by yourself, in the original, unopened packaging. We can not be held responsible for items lost in the post, and therefore recommend sending your item by trackable mail. The full purchase cost of the product will be refunded, less any postage and packaging charges. We withhold the right to refuse any used or damaged items. Please enclose your dispatch note with the item, and contact us by email or telephone before returning the item to us. Please see How do I return an order? for full details

India

Delivery Details

  • £18.30
  • Delivery within 5-10 working days from dispatch

Returns

You can return your order for any reason within 30 day period from receipt of your item. The item must be returned by yourself, in the original, unopened packaging. We can not be held responsible for items lost in the post, and therefore recommend sending your item by trackable mail. The full purchase cost of the product will be refunded, less any postage and packaging charges. We withhold the right to refuse any used or damaged items. Please enclose your dispatch note with the item, and contact us by email or telephone before returning the item to us. Please see How do I return an order? for full details

United Kingdom

Delivery Details

Mainland:

  • Standard Tracked 24 – £5.95 (1-5 working days)
  • Standard Tracked 48 – £3.49 (1-5 working days)
  • Tracked Express Delivery – £12.20 (1-5 working days)
  • FREE Standard Delivery on orders over £30

Non-mainland:

  • Highlands & Islands of Scotland – £3.49 (2-5 working days from dispatch)
  • Northern Ireland – £12.10 (2-5 working days from dispatch)
  • Other UK Islands – £12.10 (2-5 working days from dispatch)

Returns

You can return your order for any reason within 30 day period from receipt of your item. The item must be returned by yourself, in the original, unopened packaging. We can not be held responsible for items lost in the post, and therefore recommend sending your item by trackable mail. The full purchase cost of the product will be refunded, less any postage and packaging charges. We withhold the right to refuse any used or damaged items. Please enclose your dispatch note with the item, and contact us by email or telephone before returning the item to us. Please see How do I return an order? for full details

USA

Delivery Details

  • £18.30
  • Delivery within 5-10 working days from dispatch

Returns

You can return your order for any reason within 30 day period from receipt of your item. The item must be returned by yourself, in the original, unopened packaging. We can not be held responsible for items lost in the post, and therefore recommend sending your item by trackable mail. The full purchase cost of the product will be refunded, less any postage and packaging charges. We withhold the right to refuse any used or damaged items. Please enclose your dispatch note with the item, and contact us by email or telephone before returning the item to us. Please see How do I return an order? for full details

Canada

Delivery Details

  • £18.30
  • Delivery within 5-10 working days from dispatch

Returns

You can return your order for any reason within 30 day period from receipt of your item. The item must be returned by yourself, in the original, unopened packaging. We can not be held responsible for items lost in the post, and therefore recommend sending your item by trackable mail. The full purchase cost of the product will be refunded, less any postage and packaging charges. We withhold the right to refuse any used or damaged items. Please enclose your dispatch note with the item, and contact us by email or telephone before returning the item to us. Please see How do I return an order? for full details

Rest of the World

Delivery Details

  • £20.10
  • Delivery within 5-14 working days from dispatch

Returns

You can return your order for any reason within 30 day period from receipt of your item. The item must be returned by yourself, in the original, unopened packaging. We can not be held responsible for items lost in the post, and therefore recommend sending your item by trackable mail. The full purchase cost of the product will be refunded, less any postage and packaging charges. We withhold the right to refuse any used or damaged items. Please enclose your dispatch note with the item, and contact us by email or telephone before returning the item to us. Please see How do I return an order? for full details

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