Free Delivery on your 1st order: 1stfd & orders over £30. Only £1.99 under £30

Delivery & Returns

We offer Standard UK delivery – £1.99
We deliver our products via Royal Mail 48hr Tracked. If the product is showing as in stock, we aim to dispatch all orders within 48hours of payment or on the next working day. UK orders will normally be received within 3-5 working days. Please contact us by email if you need this by express delivery.

We offer Free Standard Postage on all orders over £30 using standard Royal Mail 48hr Tracked delivery.

Express delivery (only available for UK delivery)
Delivered via royal mail, requires a signature upon delivery. Delivery next working day for orders placed before 12pm (mon-fri). This method will require a signature, please ensure somebody will be available to sign.

Please note: Royal Mail’s policy is that they only try to deliver once, and then it is up to the recipient to collect it from their local Sorting Office.

International and European deliveries, we use Royal Mail International Tracked & Signed (please see the table below). Fully tracked with signature on delivery and online delivery confirmation. Delivery is in approximately 3-5 working days.

*Please note Royal Mail International Tracked & Signed is limited to parcel weight of 2kg. If your package weighs more than this we will quote you with the additional charge for DPD courier delivery. If you are not happy to pay the additional amount then we will be happy to cancel your order and refund in full or amend your order to bring it below the 2kg weight and refund accordingly.

   Postage
   Availability: Normally despatched within 1 to 5 working days
   MAINLAND UK    GET IT BY  PRICE
24hr Tracked    1 to 5 working days    £5.95
  48hr Tracked    1 to 5 working days    £1.99
   Tracked Express Delivery    1 to 5 working days    £12.20
   NON-MAINLAND UK    ESTIMATED DELIVERY  PRICE
   Highlands & Islands of Scotland    2-5 working days from dispatch    £1.99
   Northern Ireland    2-5 working days from dispatch    £12.10
   Other UK Islands    2-5 working days from dispatch    £12.10
   INTERNATIONAL TRACKED/SIGNED DELIVERY    ESTIMATED DELIVERY  PRICE
   Western Europe    2-5 working days from dispatch    £12.10
   Rest of Europe    5-10 working days from dispatch    £12.10
   USA & Canada    5-10 working days from dispatch    £18.30
   Asia & Australasia    5-10 working days from dispatch    £18.30
   Rest of the World    5-14 working days from dispatch    £20.05

Please note that all shipments from the UK to destinations outside the UK may be subject to import duties and taxes which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your, our customers responsibility

RETURNS AND DELIVERY

We hope that you are delighted with your purchase from One Little Company. If for any reason you are not completely satisfied with your purchase, please let us know within 30 days and we will be happy to provide an exchange or refund. All returned items for exchange of refund must be in their original, unused condition. Please email our team at enquiries@onelittlecompany.com Heading the email – RETURNS prior to returning an item, as there are occasions when we need to arrange the return beforehand. A detailed breakdown of the returns process which best suits you will be given.

POSTAGE COST REFUND

If a product is required to be sent back to be replaced, then we will refund the delivery cost. If the goods are unwanted as opposed to faulty, we are unable to refund the delivery cost for sending it back. Please return products to: (remember to include your original receipt as proof of purchase)

One Little Company
5 Emmersons Court
Long Street
Belton
Leicestershire
LE12 9TP

Cancellation

Please submit any cancellation via email to enquiries@onelittlecompany.com

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions regarding cancelling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted, and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

FAULTY & DAMAGED GOODS

Some of our favourite products are fragile – We don’t want that to put you off buying them.

We wouldn’t have them for sale if we weren’t confident in getting them delivered safely to your door. If, in the unlikely event your goods, including any glass, ceramic or mirror products are damaged in transit, we’ll replace them for you. Some larger, fragile items will be shipped by courier for added security. In the unlikely event your purchase arrives damaged, you must contact us within 48 hours of receipt. We will also require photographs of the damage before replacements can be issued for obvious reasons. Rest assured, if there’s a problem, we’ll resolve it. That’s our promise to you, the buyer.

HOW TO RETURN:

There is no need to telephone us when returning items. Its easy:

  • Complete the returns form
  • Give us your preferred contact details so we can get in touch with you if we need to
  • For each item you want to return:
    – Fill in the relevant reason code
    – Feel free to give us any additional comments or feedback – This helps us get it right in the future
    – Full in the value of the items being returned, as shown on your ‘Invoice’
    Do not fill in information for items that you are keeping
  • Detach the returns form and enclose it in your parcel
  • Use the Royal Mail – the choice is yours. Please always obtain proof of postage when returning goods. Goods are returned to One Little Company at your own cost.

Legal Notice

Returning any items within 30 days will be taken as cancellation of your order (or relevant part of your order). On receipt of the returned goods, OLC will give you a full refund of the amount paid for the goods. If you cancel the whole order within 14 days after the day you get the goods, and you live within the EU, we will refund the standard postage you paid with the order (if any). In other cases, we will not refund postage and packaging. You must, however, return the goods to One Little Company on cancellation in order to receive a full refund. When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Not that this policy does not apply during our sale period. Please see our website for terms and conditions applicable during sales. You do not have to let us know in advance that you are returning goods, but if you want to, you may email us.

ANY QUERIES

Please email us at enquiries@onelittlecompany.com if you have any queries about delivery or packaging. If for any reason your order does not arrive as expected please email us quoting your order number, and we will investigate as soon as possible.

France

Delivery Details

  • £12.10
  • Delivery within 2-5 working days from dispatch

Returns

You can return your order for any reason within 30 day period from receipt of your item. The item must be returned by yourself, in the original, unopened packaging. We can not be held responsible for items lost in the post, and therefore recommend sending your item by trackable mail. The full purchase cost of the product will be refunded, less any postage and packaging charges. We withhold the right to refuse any used or damaged items. Please enclose your dispatch note with the item, and contact us by email or telephone before returning the item to us. Please see How do I return an order? for full details

Italy

Delivery Details

  • £12.10
  • Delivery within 2-5 working days from dispatch

Returns

You can return your order for any reason within 30 day period from receipt of your item. The item must be returned by yourself, in the original, unopened packaging. We can not be held responsible for items lost in the post, and therefore recommend sending your item by trackable mail. The full purchase cost of the product will be refunded, less any postage and packaging charges. We withhold the right to refuse any used or damaged items. Please enclose your dispatch note with the item, and contact us by email or telephone before returning the item to us. Please see How do I return an order? for full details

Poland

Delivery Details

  • £12.10
  • Delivery within 5-10 working days from dispatch

Returns

You can return your order for any reason within 30 day period from receipt of your item. The item must be returned by yourself, in the original, unopened packaging. We can not be held responsible for items lost in the post, and therefore recommend sending your item by trackable mail. The full purchase cost of the product will be refunded, less any postage and packaging charges. We withhold the right to refuse any used or damaged items. Please enclose your dispatch note with the item, and contact us by email or telephone before returning the item to us. Please see How do I return an order? for full details

Russia

Delivery Details

  • £12.10
  • Delivery within 5-10 working days from dispatch

Returns

You can return your order for any reason within 30 day period from receipt of your item. The item must be returned by yourself, in the original, unopened packaging. We can not be held responsible for items lost in the post, and therefore recommend sending your item by trackable mail. The full purchase cost of the product will be refunded, less any postage and packaging charges. We withhold the right to refuse any used or damaged items. Please enclose your dispatch note with the item, and contact us by email or telephone before returning the item to us. Please see How do I return an order? for full details

Spain

Delivery Details

  • £12.10
  • Delivery within 5-10 working days from dispatch

Returns

You can return your order for any reason within 30 day period from receipt of your item. The item must be returned by yourself, in the original, unopened packaging. We can not be held responsible for items lost in the post, and therefore recommend sending your item by trackable mail. The full purchase cost of the product will be refunded, less any postage and packaging charges. We withhold the right to refuse any used or damaged items. Please enclose your dispatch note with the item, and contact us by email or telephone before returning the item to us. Please see How do I return an order? for full details

Switzerland

Delivery Details

  • £12.10
  • Delivery within 5-10 working days from dispatch

Returns

You can return your order for any reason within 30 day period from receipt of your item. The item must be returned by yourself, in the original, unopened packaging. We can not be held responsible for items lost in the post, and therefore recommend sending your item by trackable mail. The full purchase cost of the product will be refunded, less any postage and packaging charges. We withhold the right to refuse any used or damaged items. Please enclose your dispatch note with the item, and contact us by email or telephone before returning the item to us. Please see How do I return an order? for full details

India

Delivery Details

  • £18.30
  • Delivery within 5-10 working days from dispatch

Returns

You can return your order for any reason within 30 day period from receipt of your item. The item must be returned by yourself, in the original, unopened packaging. We can not be held responsible for items lost in the post, and therefore recommend sending your item by trackable mail. The full purchase cost of the product will be refunded, less any postage and packaging charges. We withhold the right to refuse any used or damaged items. Please enclose your dispatch note with the item, and contact us by email or telephone before returning the item to us. Please see How do I return an order? for full details

United Kingdom

Delivery Details

Mainland:

  • Standard 1st Class Delivery Signed For – £5.95 (1-5 working days)
  • Standard 2nd Class Delivery Signed For – £3.95 (1-5 working days)
  • Tracked Express Delivery – £12.20 (1-5 working days)
  • FREE Standard Delivery on orders over £40

Non-mainland:

  • Highlands & Islands of Scotland – £3.95 (2-5 working days from dispatch)
  • Northern Ireland – £12.10 (2-5 working days from dispatch)
  • Other UK Islands – £12.10 (2-5 working days from dispatch)

Returns

You can return your order for any reason within 30 day period from receipt of your item. The item must be returned by yourself, in the original, unopened packaging. We can not be held responsible for items lost in the post, and therefore recommend sending your item by trackable mail. The full purchase cost of the product will be refunded, less any postage and packaging charges. We withhold the right to refuse any used or damaged items. Please enclose your dispatch note with the item, and contact us by email or telephone before returning the item to us. Please see How do I return an order? for full details

USA

Delivery Details

  • £18.30
  • Delivery within 5-10 working days from dispatch

Returns

You can return your order for any reason within 30 day period from receipt of your item. The item must be returned by yourself, in the original, unopened packaging. We can not be held responsible for items lost in the post, and therefore recommend sending your item by trackable mail. The full purchase cost of the product will be refunded, less any postage and packaging charges. We withhold the right to refuse any used or damaged items. Please enclose your dispatch note with the item, and contact us by email or telephone before returning the item to us. Please see How do I return an order? for full details

Canada

Delivery Details

  • £18.30
  • Delivery within 5-10 working days from dispatch

Returns

You can return your order for any reason within 30 day period from receipt of your item. The item must be returned by yourself, in the original, unopened packaging. We can not be held responsible for items lost in the post, and therefore recommend sending your item by trackable mail. The full purchase cost of the product will be refunded, less any postage and packaging charges. We withhold the right to refuse any used or damaged items. Please enclose your dispatch note with the item, and contact us by email or telephone before returning the item to us. Please see How do I return an order? for full details

Rest of the World

Delivery Details

  • £20.05
  • Delivery within 5-14 working days from dispatch

Returns

You can return your order for any reason within 30 day period from receipt of your item. The item must be returned by yourself, in the original, unopened packaging. We can not be held responsible for items lost in the post, and therefore recommend sending your item by trackable mail. The full purchase cost of the product will be refunded, less any postage and packaging charges. We withhold the right to refuse any used or damaged items. Please enclose your dispatch note with the item, and contact us by email or telephone before returning the item to us. Please see How do I return an order? for full details

Purple Marguerite flower eco products

Shop

50% off candles

Meet the Team One Little Company

Shop Garden

about us future one little company

Looking After Our Future About Us

Our mission is to inspire a sustainable future and provide our customers a range of mindfully selected, high quality reusable, natural, eco-friendly products to give you an alternative choice for you and your home through our online store!

About Us

Recently Viewed Products